Refund policy
Return and Refund Policy
Bronte & Beyond LLC wants you to be satisfied with your purchase. If you are not, you may return eligible items within 30 days of delivery.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in the same condition you received them, and in the original packaging with all parts and accessories.
- Proof of purchase (order number) is required.
How to start a return
Email us at support@brontebeyond.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
Return shipping
- Defective, damaged, or incorrect items: we cover the return shipping cost and will send you a prepaid return label or reimburse the shipping cost.
- All other returns (for example, if you changed your mind): the customer is responsible for return shipping costs. Original shipping charges are not refundable.
Damaged or defective items
Please inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us within 30 days of delivery with your order number and photos of the issue so we can make it right with a replacement or a full refund.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the original item and place a new order.
Contact
Bronte & Beyond LLC
Norfolk, Virginia, United States
Email: support@brontebeyond.com
Phone: (757) 450-1032